The Relationship of Trust, Organizational Commitment, and Organizational Citizenship Behavior Among Non-Academic Staff in Universiti Malaysia Sabah

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ABSTRACT

This study aims to test the relationship between trust, organizational commitment and organizational citizenship behavior among non-academic staff of Universiti Malaysia Sabah. This study utilized both quantitative and qualitative methods. The respondents were divided into four categories using stratified random sampling technique. A total of 200 questionnaires were distributed and 160 of them were returned. Eight hypotheses were constructed and tested using the SPSS software. The empirical findings show that there were strong relationships between trust, organizational commitment and citizenship behaviors. However, the moderating effects of working experience and rewards towards the relation of trust and organizational commitment, and organizational commitment and citizenship behavior are not significant. High trust among staff leads to high organizational citizenship behavior especially when mooted by organizational commitment. It is found that organizational citizenship behaviors of altruism, courtesy, sportsmanship, conscientiousness and civic virtue are the consequence of trust. Yet, there is a distant relationship between both trust and citizenship behavior. It needs another determinant to influence the relationship. Hence, the interference of organizational commitment will strengthen the correlation. In addition to that, working experience and rewards had been thought as having significant influence to increase the staff commitment and citizenship behavior. Apart from SPSS analysis, the autoethnographic genre of writing which was based on personal experience and a note from an interview with UMS Registrar were used to support the research. Generally, non-academicians in university have similar job description with those in other public sectors. Hence, any findings on the research involving non-academic staff can be applied to other public sectors as well. Thus, based on the respondents sampling of UMS non-academic staff, decision was made to reject the influence of both moderating factors.


KEYWORDS:
Trust, organizational commitment, organizational citizenship behavior.



JAKARIA DASAN
School of Business and Economics
Universiti Malaysia Sabah, Locked Bag 2073, 88999 Kota Kinabalu, Sabah, Malaysia
088-320000 (tel), 088-320360 (fax).
jakaria@ums.edu.my

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