Employees' Perception on Quality of work Life and Job Satisfaction in a Private Higher Learning Institution

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A Study on the employees' perceptions towards quality of work life in private higher learning institution was done by Saad et al (2008). This research was conducted among the staff of UNITAR, one of the leading private higher learning institute in the country (Malaysia). The researchers formulated hypotheses on three objectives. First, to check whether employees' perceptions of job satisfaction is influenced by the organizational climate. Second, to identify sources of stress in higher learning environment. Third, to see whether the level of satisfaction is related to various job related aspects.

Ten facets of organziational climate are used to test the relationship. These facets are grouped into affective, cognitive and instrumental. 250 were retuned with a response rate of 54.6%. 44.5% of the respondents are academicians. This fact led to the finding that only three facets namely; meaningfulness, pessimism about organization and self determination are significantly related to job satisfaction. The remarks made by the researchers are that academicians derive satisfaction only after seeing their students being employed after graduation. In addition, autonomy is defined differently in private higher learning institution.

The study was concluded with some suggestions for future research. Quality of work life variables alone could not measure employees' job satisfaction. Intrinsic rewards should be included as well as key performance indicator as the evaluation criteria. Furthermore the sampling should also be carefully chosen by excluding the human resource people.

As for my critical evaluation, I found that respondents should not be mixed with both academicians and non-academicians (administrative). Otherwise, the reliability of the result will be in question.

(Any comment is highly appreciated. I give my credit to Hanita Sarah Saad, Ainon Jauhariah Abu Samah and Nurita Juhdi for their published article which will be cited in my thesis for PhD as above)

cited by,
Jakaria Dasan
PhD Candidature, USM
for thesis entitled "Developing Sense of Belonging among Malaysian Academicians: Promotion, QWL and Stress"

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